Thank you for shopping with Siseraa! We strive to provide you with the best shopping experience possible. However, we understand that sometimes you may need to return a product. Please review our return & exchange policy below:
Return Policy
Timeline: You can initiate a return request within 7 days of receiving your products. We kindly request that you contact us and begin the return process within this timeframe.
Contact Us: To initiate a return, please send us a message through our website, contact our responsive customer service team at contact@siseraa.com or call/message us at 8094815968. You can also reach out to us conveniently through Instagram DM (@siseraa_). Please provide your order number and details of the item(s) you intend to return.
Return Conditions
Item Condition: All items must be returned in their original, unworn, and unwashed condition with all tags, including ribbon tags, intact. Please make sure the product is in the same condition as when you received it.
Return Process
Shipping: You are responsible for the return shipping costs unless the item received is damaged or incorrect.
Refund processing: After we have reviewed the product and confirmed that it meets the required conditions, your refund will be processed within 7 working days while a small one-way courier charge from your location to our location plus COD charges will be deducted from the amount.
Exchange Policy
Timeline: Exchange requests must be raised within 7 days of the product delivery.
Size Exchanges: Size exchanges are free of charge. We'll gladly assist you in getting the right fit for your item.
Product Exchanges: If you wish to exchange your product for a different one, please note the following:
The customer is responsible for a minimal one-way courier fee.
The new product's price should be equal to or higher than the original product.
If the new product is of higher value, the customer will need to pay the price difference.
Product Condition: All products being exchanged must be in their original condition with all tags, ribbon, and packaging intact.
Exchange Process: To initiate an exchange, please reach out to our customer support team through the available channels mentioned above. They will guide you through the process.
Product Availability: Please note that exchanges are subject to product availability. We will do our best to provide you with the product you desire, but availability may vary.
Contact Us If you have any inquiries or require assistance with your return or exchange, please don't hesitate to reach out to our dedicated customer service team at contact@siseraa.com, by calling/ messaging 8094815968, or through Instagram DM (@siseraa_).
Thank you for choosing Siseraa. We sincerely appreciate your understanding of our return and exchange policy. We eagerly anticipate the opportunity to continue serving you with high-quality fashion and exceptional customer service.
